Delete your account
Play Onside is made by Virtuous Solutions Pty Ltd (the developer name on the App Store). You can delete your account and data at any time, yourself, in the app.
Delete your account in the app
- Open Play Onside and sign in.
- Go to the Me tab and scroll to the bottom.
- Tap Delete my account, type DELETE and tap the button. It happens straight away and can't be undone.
What's deleted: your name, email and password, Sign in with Apple or Google, your suburb and map point, any live On my way location, sports and levels, notification tokens, partner requests, blocks and mutes. You leave every circle (if you're captain, the longest-standing player takes over) and every game that hasn't happened yet, and you're signed out everywhere. Your email is free to use for a new account later.
What stays: games already played and your chat messages, so your circles' history and stats still add up. They show as “Deleted player” and are no longer linked to you.
Can't open the app?
Email playonsideapp@gmail.com from the email address you sign in with, with the subject “Delete my Play Onside account”. We'll check it's you, delete the account and confirm by email within 7 days.
Delete some data, and keep your account
- A message you wrote: press and hold it in the chat, then Delete. It shows as deleted for everyone.
- A circle: open the circle and tap Leave circle.
- Find a partner: switch off Open to play and you stop showing up straight away.
- Your profile: Me → Edit profile to change your sports, level or suburb.
- Anything else: email playonsideapp@gmail.com and tell us what to delete.
What we keep, and for how long
- Backups: deleted data can stay in a database backup for up to 30 days, then it's overwritten.
- Action log: a record of actions (like “planned a game”), with no content. After you delete your account it's no longer linked to you.
- Reports: a message someone reported may be kept until we've reviewed it.
More detail is in our Privacy Policy.